Privacy Policy

This Privacy Policy describes how Keystone Housing collects, uses, and protects your personal information. We are committed to protecting your privacy and ensuring the security of your personal data.

1. Information We Collect

We collect personal information when you use our website, contact us, or use our services. This information may include:

  • Contact Information: Name, email address, phone number, and postal address.
  • Property Information: Details about properties you own or manage.
  • Financial Information: Bank account details for rent payments.
  • Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide and manage our services, including property management, tenant placement, and rent collection.
  • To communicate with you about our services, updates, and important notices.
  • To process payments and manage financial transactions.
  • To improve our website and services based on user feedback and usage data.
  • To comply with legal and regulatory requirements.

3. Data Sharing and Disclosure

We may share your personal information with:

  • Service Providers: Third-party companies that provide services on our behalf, such as IT support, payment processing, and marketing.
  • Local Authorities: To comply with housing regulations and support social and temporary accommodation needs.
  • Housing Partners: Organizations that assist us in providing housing services.
  • Legal Authorities: When required by law or to protect our rights and interests.

We ensure that any third parties with whom we share your data are contractually obligated to protect your information and use it only for the purposes we specify.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include:

  • Encryption of sensitive data.
  • Secure server infrastructure.
  • Regular security audits and assessments.
  • Employee training on data protection practices.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal and regulatory requirements. When your information is no longer needed, we securely delete or anonymize it.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete information.
  • Deletion: You can request that we delete your personal information, subject to certain exceptions.
  • Objection: You can object to the processing of your personal information in certain circumstances.
  • Restriction: You can request that we restrict the processing of your personal information.
  • Portability: You can request a copy of your personal information in a structured, machine-readable format.

To exercise these rights, please contact us at info@keystonehousing.co.uk.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. You can manage your cookie preferences through your browser settings. For more information, please see our Cookie Policy.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes your acceptance of the updated Privacy Policy.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

info@keystonehousing.co.uk

10. Data Controller

The data controller responsible for your personal information is Keystone Housing.

11. International Data Transfers

Your personal information may be transferred to and processed in countries outside of the UK. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws.

12. Complaints

If you have a complaint about how we have handled your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s data protection authority.